The Indian Economy Blog

February 6, 2006

In Their Own Voice

Filed under: Infrastructure,Labour market,Regulatory reforms — Prashant @ 3:09 pm

The employees of the Airport Authority of India, who’ve been in the news recently courtesy the anti-privatization protest strike have started their own blog.

This (the blog, not the strike) is good news. Thanks to technology, more and more people have avenues to express their point of view.

As far as the strike goes, I know very little about the privatization plans, so will reserve comment. For that I recommend the following

-Co-blogger Gaurav Sabnis meets an AAI employee, who says that most AAI employees aren’t really interested in the protests, and that they’ve been strong-armed by some higher ups.

- And if you really want to dig into this debate, check out this freewheeling discussion. Read the comments — more revealing than the original post.

However, while browsing through the AAI site, came upon a section titled Myth & Reality, which says that it’s a myth that Indian airports are not world class.

The leading airports managed by the Airport Authority of India which facilitate over 80% of the passenger traffic are ISO 9001:2000 Certified for its operations and its services towards passengers, cargo and other agencies.

Confirmity ot ISO Standards are the best representation of an international consensus on the state of the service .

I know even less about ISO standards with regards to airports. However, I am a frequent flyer, domestically and internationally. And I can say unequivocally — Indian airports are not world-class. Nope. Nada. Bilkul nahin. Not even close. The service is the shoddiest I have ever seen. Sorry, AAI employees but you’re not going to win any sympathy from me with such howlers.

1 Comment »

  1. Its the fundamental misconception that just because you are ISO that your quality is good /acceptable. ISO is just another method of keeping documentation ( my understanding as a Finance guy ).Even if u render service /produce goods which are substandard , as long as the ISO documentation norms are complied with u r a ISO.

    Comment by Manoj — February 6, 2006 @ 5:42 pm

  2. The thing that gets to me in all this, is that, even after all these years of miss-management of Airports (and critical facilities there in) by AAI, how come we have not seen Plane related accidents at all?? I would care the least if a toilet is rotten as compared to the unknowns as to if I will be alive on the plane to & from these airports.

    I am tending to believe that nothing is specifically wrong with AAI, just that is been badly managed by the people at the top (read politicians).

    My 2 cents.

    Comment by Pavan — February 6, 2006 @ 9:19 pm

  3. Oh yes, We are “ISO” certified so we are WORLD CLASS !!. What bull!!. Even if you are doing shitty work, as long as you are documenting it, you will get “ISO” certification. And Indian airports world class? C’mon. I have seen airports even in countries like Peru for example, which are a million times better than the Indian ones.

    Comment by Prasanth — February 7, 2006 @ 3:53 pm

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